Privacy Policy
Last updated: 6 July 2026
1. Who we are
RiseForge Consulting provides performance marketing, ecommerce growth, websites, landing pages, training, resources, and recruitment support. For privacy questions or requests, contact Support@riseforge.co.in. For Canada-related privacy requests, this email also acts as the privacy officer contact point unless a separate privacy officer is appointed later.
2. Information we collect
| Category | Examples | Source | Purpose |
|---|---|---|---|
| Contact information | Name, email address, phone or WhatsApp number | Audit forms, WhatsApp, email, calls, direct enquiries | Responding to enquiries, scheduling calls, sending service updates |
| Business information | Business name, business type, website, region, goals, service requirements | Forms, onboarding, calls, proposals | Preparing audits, quotes, proposals, and service plans |
| Project information | Ad account access details, landing page details, product/catalog information, campaign requirements, brand assets | Information provided by you for service delivery | Delivering marketing, ecommerce, website, training, or recruitment services |
| Commercial and billing information | Invoices, payment status, service package, refund request details | Client communications, accounting/payment tools | Billing, tax records, contract administration, refund handling |
| Technical and usage information | IP address, device/browser data, pages visited, referral source, cookie preferences, analytics or pixel data if enabled | Website hosting, consent-based analytics, advertising pixels, cookies, similar technologies | Security, website improvement, analytics, and consent-based marketing measurement |
3. How we process and use information
- To respond to enquiries, free audit requests, and WhatsApp/email messages.
- To prepare quotes, proposals, onboarding, reports, and service delivery.
- To communicate through email, phone, WhatsApp, video calls, or other agreed channels.
- To operate, secure, improve, and troubleshoot the website and forms.
- To manage campaigns, websites, landing pages, ecommerce setup, training, or recruitment support requested by you.
- To comply with legal, accounting, tax, contract, security, fraud-prevention, and dispute-resolution obligations.
- To run analytics or targeted advertising only where legally permitted and, where required, after consent.
4. Legal bases for EU/EEA and UK users
| Legal basis | Example use |
|---|---|
| Consent | Optional marketing emails, optional analytics/marketing cookies, or specific permissions you provide. |
| Contract or pre-contract steps | Responding to service enquiries, preparing proposals, onboarding clients, delivering paid services. |
| Legitimate interests | Business communication, website security, fraud prevention, basic analytics where permitted, and service improvement balanced against your rights. |
| Legal obligation | Tax, accounting, legal compliance, regulatory requests, or dispute records. |
5. Cookies, pixels, and tracking
We use essential technologies needed for core website operation. Analytics and marketing cookies, advertising pixels, remarketing tags, or similar non-essential technologies should load only after the user provides consent where required. You can manage choices through the cookie banner, Cookie Preferences link in the footer, browser settings, or the Cookie Policy.
6. Where information is stored and processed
Information may be stored or processed in India and in countries where our service providers operate, including hosting, email, analytics, advertising, payment, scheduling, document, and communication providers. We aim to use reputable providers and reasonable contractual, technical, and organisational safeguards.
7. Sharing of information
We do not sell personal information for money. We may share limited information with service providers and platforms needed to operate the website, send emails, host files, process payments, schedule calls, manage campaigns, provide analytics, manage CRM or documents, or deliver client work. We may also share information with professional advisers, authorities, or parties involved in legal, security, fraud, platform, or dispute matters where required or permitted.
8. International transfers
Because we work internationally and use global service providers, personal information may be transferred outside your country. For EU/EEA and UK users, we aim to rely on appropriate safeguards where required, such as adequacy decisions, standard contractual clauses, the UK International Data Transfer Agreement/Addendum, or equivalent transfer mechanisms. More information is available in our Data Processing & International Transfers page.
9. Data retention
We keep personal information only as long as reasonably necessary for the purpose collected, including enquiry handling, service delivery, accounting, tax, legal records, dispute handling, security, fraud prevention, and legitimate business needs. Enquiry records may be retained for follow-up and audit history. Client project records may be retained longer for contract, tax, reporting, or dispute reasons unless deletion is legally required and technically feasible.
10. Your privacy rights by region
EU/EEA GDPR and UK GDPR
You may request access, correction, deletion, restriction, objection, portability, and withdrawal of consent. UK users may also complain to the UK Information Commissioner's Office (ICO). EU/EEA users may complain to their local supervisory authority.
United States / California and similar state laws
Depending on applicable law, you may have rights to know/access, correct, delete, limit certain sensitive information uses, opt out of sale/sharing, opt out of targeted advertising, and not receive discriminatory treatment for exercising rights. Use the Do Not Sell or Share page for opt-out requests.
Canada / PIPEDA
You may request access to your personal information, correction of inaccurate information, information about consent and use, and details of our privacy practices. We maintain a privacy contact point and will handle eligible breach notifications in accordance with applicable requirements.
Australia / Privacy Act 1988
You may request access to and correction of personal information. If we disclose information overseas, we aim to take reasonable steps to use appropriate providers and safeguards. RiseForge does not intend to collect consumer credit information unless specifically required for a service and agreed separately.
UAE
Where applicable, UAE data subjects may request access, correction, deletion, restriction, objection, stopping processing, or data transfer, subject to applicable exceptions.
11. Consent and withdrawal
Where we rely on consent, you may withdraw it at any time by contacting us or using available preference tools. Withdrawal does not affect processing that happened before withdrawal.
12. Data breach handling
If we become aware of a data breach affecting personal information, we will assess the risk, take reasonable containment steps, and notify affected individuals, regulators, or other parties where legally required. For Canada/PIPEDA, this includes assessment of whether the breach creates a real risk of significant harm.
13. Children’s privacy
Our website and services are intended for business users and are not directed at children. We do not knowingly collect personal information from children.
14. Security
We use reasonable administrative, technical, and organisational measures to protect information. No online transmission or storage system can be guaranteed 100% secure.
15. How to make a request
Use the Privacy Rights Request page or email Support@riseforge.co.in. We may ask for information to verify your identity before processing the request.